WaslaSim
Refund Policy
Last updated: October 2026
We want you to travel with confidence. Here is exactly when a refund applies.
Eligible for a Refund
Your order is refundable within 7 days of purchase if the eSIM has not been activated and its QR code has not been scanned or installed on any device. This does not apply to orders placed for a device that does not support eSIM or is carrier-locked (see “Device Compatibility” below).
Not Eligible
Once the QR code has been scanned or installed, or any data has been used, the order is no longer refundable — this is standard for digital eSIM products, since the profile becomes tied to a device.
Device Compatibility: Check Before You Buy
Before purchasing, it is your responsibility to make sure the phone that will use the eSIM supports eSIM and is carrier-unlocked. You confirm this on the order page before paying. Orders placed for a device that does not support eSIM, or that is locked to a carrier, are not eligible for a refund, because the eSIM is issued for you as soon as your payment is confirmed. If you are buying for someone else, the check must be done on their phone.
How to Check Your Phone
1. Dial *#06# on the phone: if an EID number appears, the phone supports eSIM. 2. If no EID appears (some Android phones don't display it), open Settings and search for “eSIM”: if there is no “Add eSIM” option, the phone does not support eSIM. 3. Make sure the phone is carrier-unlocked. If you are not sure, ask your carrier. The same phone model can support eSIM in one country and not in another, so always check the phone itself. If in doubt, contact us before buying.
Exception: Technical Failure
If your eSIM fails to activate due to a proven technical or network fault on the side of WaslaSim or its network partners, you are entitled to a full refund or replacement, regardless of QR status.
How to Request
Email support@waslasim.com with your order email and, if possible, your order reference. We reply and process eligible refunds within a few business days.
How You're Refunded
Refunds are issued back to your original payment method via our payment provider.
Need a refund or have a question? Contact us at support@waslasim.com — or chat with Anis, available 24/7.